Return to ListingFront DeskHoliday Inn Express & Suites Sterling Heights-Sterling Heights, MIPart-Time32h/wk$24.96k to $29,952.00/yearUniform AttireHospitality and Hotel153 days agoPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaison with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsRequirements Previous experience in a customer service role is preferred- Familiarity with hotel reservation systems and phone systems is a plus- Strong communication skills, both verbal and written- Excellent organizational skills with the ability to multitask- Ability to remain calm and professional in high-pressure situations- Attention to detail and accuracy in handling guest informationLocationHoliday Inn Express & Suites Sterling Heights8515 15 Mile RoadSterling Heights, MI ContactYolanda Palazzolo586-272-2300ypalazzolo@hiexpresssterlingheights.comhttp://8515 15 Mile RoadShare this job ShareTweetMember Directory | Calendar of Events | Member Account | Community Calendar of Events | Job Listings | Member Promotions | Chamber News | Request for Information
